Email Notification
When an order is sent for approval by a facility, an email notification goes out to inform the approver that there is an order pending.
...
The facility rep who placed the order will also get an email confirmation with a copy of the purchase order(s).
If your order and confirmation was sent successfully your screen will show you the confirmations in green (shown below.) If for some reason there was an error with placing your order, the following pop up will appear telling what the error is. Below is an example of an order that was not emailedit will appear in red.
...
To see what went wrong, you can go to the vendor info to be sure the email address to the vendor is accurate.
...
access and resend the order you can do so 1 of 2 ways;
Click on the yellow icon in the top right of the page, near the logout button.
...
Or you can locate it from the order dropdown.
...
Problem orders and POs are both accessed on the same page. They are only separated by tabs.
...
Troubleshooting
Clicking on more info will open up the troubleshooter on the right-hand side where you will be given more information on why the PO might have failed to send and how you can go about solving the issue.
Depending on the failure reason, you will either be given the option to correct information and resend the PO or contact our customer service team.
Here is an example:
...
Here is an example:
...
You can also see the document on PO and Order Status Screens for more clarity on this PO and Order status screens
...